Slip and fall prevention
After the train stops and doors open, check the platform gap before helping the child across; ask staff if crossing is not safe. Use the help point to contact staff; do not enter the tracks for dropped items or rush through closing doors.
Last reviewed: 2026-09-20
A child's small foot can slip into the normal platform gap; open train doors do not make the two surfaces continuous.
Looking at a phone while guiding a child across the platform gap.
After the train stops and doors open, check the platform gap before helping the child across; ask staff if crossing is not safe.
For serious injury, unconsciousness or difficulty breathing, keep yourself safe, call 999 and follow the operator.
This page provides general home-safety information and does not replace medical, legal, electrical, or other professional advice.
