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Slip and fall prevention

Use the emergency stop for an escalator incident

If safe, press the emergency stop during a fall or entrapment and call staff for help. Keep hands out of machinery and call 999 for serious injury; do not attempt a mechanical rescue.

High-priority reminder

Last reviewed: 2026-09-20

Use the emergency stop for an escalator incident. Wrong action: Pulling trapped clothing by hand while allowing the escalator to keep running. Correct action: If safe, press the emergency stop during a fall or entrapment and call staff for help.

Why it matters

Continued escalator movement can worsen a fall or entrapment while bystanders try to pull someone free.

Wrong action

Pulling trapped clothing by hand while allowing the escalator to keep running.

Correct action

If safe, press the emergency stop during a fall or entrapment and call staff for help.

What to do

  1. Notice the emergency-stop location and use it only for an emergency.
  2. If safe, press the emergency stop during a fall or entrapment and call staff for help.
  3. Keep hands out of machinery and call 999 for serious injury; do not attempt a mechanical rescue.

If something happens

For serious injury, unconsciousness or difficulty breathing, keep yourself safe, call 999 and follow the operator.

Sources and review

This page provides general home-safety information and does not replace medical, legal, electrical, or other professional advice.

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