Older adults
Clinic visit: documents scattered across bags?
Use the appointment notice to check where, when and what to bring.
Read the situationOlder adults · 6 pages per topic
At a clinic, the older person cannot hear the number?
Check the waiting area and your ticket number.
Read the text ↓
1 / 6
Each image has four languages. Select “Enlarge image” to read it closely.
Step by step
Use the illustrations and text together. All six pages are below in your chosen language.
- 01Page 1 ↗
At a clinic, the older person cannot hear the number?
- 02Page 2 ↗
Check the waiting area and your ticket number.
- 03Page 3 ↗
Choose a seat where the display is easy to see.
- 04Page 4 ↗
If unsure whether you were called, ask staff.
- 05Page 5 ↗
Tell the person it is their turn, then walk together slowly.
- 06Page 6 ↗
Let the person speak first; do not answer everything for them. Save this.
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Sources and scope
General everyday and communication guidance. Confirm specific household, school or venue arrangements with the people concerned.
