Getting around Hong Kong
Same bus number, but the wrong direction?
Check both the route number and destination.
Read the situationGetting around Hong Kong · 6 pages per topic
No confirmation after tapping Octopus?
Check the screen before using another payment method.
Read the text ↓
1 / 6
Each image has four languages. Select “Enlarge image” to read it closely.
Step by step
Use the illustrations and text together. All six pages are below in your chosen language.
- 01Page 1 ↗
No confirmation after tapping Octopus?
- 02Page 2 ↗
Check the screen before using another payment method.
- 03Page 3 ↗
Take out Octopus and separate it from other contactless cards.
- 04Page 4 ↗
For an incomplete transaction, tap again on the same reader.
- 05Page 5 ↗
Wait for the beep and balance. If it still fails, ask staff.
- 06Page 6 ↗
Confirm payment is complete before leaving. Save this.
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Sources and scope
Everyday guidance based on the sources below; it does not replace an individual care plan, on-site instructions or professional assessment.
- Octopus — Incomplete transactionsSource checked：
