Critical safety ruleGas safety
Handle a suspected gas leak without sparks
Do not operate switches, appliances, phones, or doorbells; move away before calling for help.
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First Week Safety for New Helpers
Use this ordered pack to confirm the home's address, emergency contacts, first-aid supplies, and escape arrangements with the employer, then household allergens, gas, cooking, cleaning, bathroom, and window work. It focuses on high-risk situations to check when starting work.
Suggested first-week learning order
Confirm emergency help and escape arrangements first, then follow the order of first meal preparation, cleaning, bathroom supervision, and window work. Open each lesson for the full steps.
Emergency contacts and escape
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High-priority reminderHome fire safety and escapeDisplay the home address and emergency contacts
Keep the exact flat, floor, block, estate, and street address beside the household phone for emergencies.
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High-priority reminderHome fire safety and escapePlan household fire escape routes and a meeting place
The employer should show the helper the exits, escape stairs, alarm, and outdoor meeting place, including not forcing a route through heavy smoke.
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Critical safety ruleHome fire safety and escapeKeep the fire escape route clear
Keep the route from the flat door through the corridor to the stairs free of shoes, boxes, bicycles, and rubbish.
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High-priority reminderHome fire safety and escapeKeep phone, keys, and a wet towel ready for fire escape
Keep a phone and door keys in a fixed accessible place and take a wet towel when escaping.
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High-priority reminderSharp object safetyKeep a first-aid kit ready
Keep a clearly marked first-aid kit stocked, accessible to adults, and out of children's reach.
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High-priority reminderHome fire safety and escapeClose the unit door when it is safe to evacuate
Check the corridor and escape route for smoke first; when it is safe to leave, close the unit door and do not return.
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High-priority reminderHome fire safety and escapeNever use a lift to escape during a fire
Do not use a lift; check the escape stairs for smoke and follow Fire Services guidance for the safest action.
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Electricity and cooking
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Critical safety ruleFood safetyPrevent household allergen cross-contact
For a family member with a food allergy, check labels and separate ingredients, equipment, and cooking oil.
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High-priority reminderElectrical safetyStop using damaged electrical cords
If a cord, plug, or casing is damaged, loose, discoloured, or charred, stop using it and have it checked by an experienced technician.
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Critical safety ruleElectrical safetyDo not overload extension boards or adaptors
Connect only one extension unit or adaptor to each wall socket; use a separate fixed socket for high-power appliances.
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Critical safety ruleElectrical safetyNever touch plugs or sockets with wet hands
Dry your hands first before plugging in, unplugging, or using a switch.
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High-priority reminderKitchen fire safetyVentilate while using a gas cooker
Start suitable ventilation before cooking and keep fresh air flowing without blowing directly on the flame.
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Critical safety ruleKitchen fire safetyNever leave cooking unattended
Stay in the kitchen while the stove is on; turn it off before you leave.
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High-priority reminderBurn and scald preventionKeep water away from very hot oil
Dry food, utensils, and the cooker area before frying, and never pour water into very hot or burning oil.
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Cleaning and chemicals
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Critical safety rulePoison preventionNever store cleaning liquid in drink bottles
Keep cleaning products in their original, clearly labelled containers and out of children's reach.
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Critical safety ruleChemical safetyNever mix bleach with other cleaning products
If detergent is needed first, rinse thoroughly with water before using bleach, and keep the area well ventilated.
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High-priority reminderChemical safetyVentilate the area while using cleaning products
Before using bleach, sprays, or strong cleaners, read the label, open a window or run extraction, and keep ventilation operating during and after use.
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High-priority reminderElectrical safetyUnplug appliances before cleaning
Switch off and unplug before wiping, washing, or removing movable parts.
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High-priority reminderChemical safetyClose and lock away cleaners immediately after each use
After each cleaning step, close the original cap and return the product to a locked cupboard; do not wait until the whole job is finished.
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Bathrooms, windows and weather
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Critical safety ruleSlip and fall preventionDry wet floors immediately
Clean up spills at once and dry the floor to prevent slips.
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Critical safety ruleSlip and fall preventionUse secure anti-slip protection in bathrooms
Use a secure, well-fitted anti-slip mat or surface in the bath or shower area, keep it in good condition, and keep the floor dry.
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Critical safety ruleChild safetyNever leave a young child alone in the bath
Prepare everything before bath time and keep an adult within arm's reach throughout. Never leave, even for a moment.
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High-priority reminderSlip and fall preventionClean outward-facing windows only under the SEC safety conditions
For non-ground-level windows, the grille must be locked and no body part except the arms may extend outside.
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Critical safety ruleSevere weather and window safetyStay away from exposed windows during a typhoon
During gale or storm signals, shelter indoors away from exposed glass windows and doors.
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Health and care
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High-priority reminderFood safetyStop preparing food when vomiting or diarrhoeal
Stop preparing food and arrange for another person to take over. Seek medical advice and follow health guidance before returning to food handling.
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High-priority reminderGas safetyStop after repeated gas ignition failure
Stop using an appliance with repeated ignition failure and report it. Arrange a registered gas contractor; if gas is smelled, follow the gas-leak procedure.
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High-priority reminderGas safetySuspect carbon monoxide when several people feel unwell
Leave for fresh air as soon as it is safe and call 999 for suspected exposure. Do not re-enter to locate the source or retrieve belongings.
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High-priority reminderChild safetyYoung children need adult care at home
Leave only after that adult has arrived and accepted responsibility for the child. Make a direct handover; a sleeping child or older sibling is not adult supervision.
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