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Clean an Empty Home before Move-in and Record Damage — empty room cleaned from high to low with dated photos of existing wall and floor damage

Home cleaning

Clean an Empty Home before Move-in and Record Damage

Photograph original condition and defects before cleaning each empty-home zone from high to low.

Read the full guide
Time
45–90 minutes per zone
Difficulty
Advanced
Recommended frequency
Before move-in; follow-up after repairs
Risk
High
Reference number
HW199

Overview

This guide covers clean an empty home before move-in and record damage. Work slowly, follow the item label or maker’s instructions, and stop for damage or a condition outside ordinary household care.

Tools needed

  • Phone or camera
  • Zone-labelled cloths
  • Surface-compatible cleaner
  • Torch for inspection

Cleaning steps

Step 1

Record condition before cleaning

Walk through before cleaning and take dated photos or notes of existing damage, leaks, pests, unsafe electrics or structural concerns; report urgent issues before work starts.

Step 2

Clean one zone at a time

Work high to low in one empty zone using separate cloths for kitchen, bathroom and general areas; use only surface-compatible products and keep ventilation safe.

Step 3

Leave defects visible

Clean reachable surfaces, shelves, floors and accessible fittings without dismantling appliances, plumbing or electrical items; leave any defect visible rather than covering it.

Step 4

Hand over the record

Recheck each room, record remaining damage and cleaning limits, and hand the dated record to the owner or the responsible housing contact.

Common mistakes

Cleaning over a crack, leak or pest evidence — Photograph and report first; do not hide or repair the condition.
✕ Avoid

Cleaning over a crack, leak or pest evidence

✓ Correct action

Photograph and report first; do not hide or repair the condition.

Using one cloth in bathroom and kitchen — Keep zone-specific tools separate to avoid transfer.
✕ Avoid

Using one cloth in bathroom and kitchen

✓ Correct action

Keep zone-specific tools separate to avoid transfer.

Starting with the floor — Work from high surfaces down so the floor is cleaned last.
✕ Avoid

Starting with the floor

✓ Correct action

Work from high surfaces down so the floor is cleaned last.

Treating a damage record as permission to alter the flat — Use the owner or housing process for reports and repairs.
✕ Avoid

Treating a damage record as permission to alter the flat

✓ Correct action

Use the owner or housing process for reports and repairs.

Practical tips

Tips for helpers

  • Photograph walls, floors, windows, cabinets and fixtures room by room.
  • Keep kitchen, bathroom and general tools separate and compare with photo notes.

Tips for employers

  • Provide the intake process, photo recipient and naming rule.
  • Arrange follow-up for leaks, pests, electrical or structural concerns.

Completion checklist

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Clean an Empty Home before Move-in and Record Damage

Before you begin: safety guidance

  • Do not clean over leaks, pests, unsafe wiring, structural damage or mould.
  • Do not scrape, repair or discard handover evidence.

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