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A switched-off washing machine with its door open and sorted laundry beside it in a Hong Kong home

Laundry and garment care

How to Use a Washing Machine Safely

A safe, model-neutral sequence for one machine load

Read the full guide
Time
About 10 minutes setup plus cycle time
Difficulty
Easy
Recommended frequency
For every machine wash
Risk
Medium
Reference number
HW010

Overview

Washer cycles, detergent compartments, capacities and controls differ by model. This guide gives only a general safe sequence. The actual cycle, temperature, spin setting, detergent type and dose must follow garment labels, product labels and the manual for that washer.

Tools needed

  • Sorted laundry
  • Suitable mesh bag for small items
  • Washer user manual
  • Garment care labels
  • Suitable detergent and its measuring cap
  • Dry hands

Cleaning steps

Step 1

Check the machine and area

Confirm there is no damage, leak or abnormal condition at the machine, plug, cord, inlet or drain. Keep hands dry. Stop and tell the employer if anything is wrong.

Step 2

Check clothes and pockets

Sort the laundry as in HW009, read care labels and empty pockets. Do not load items if machine washing is uncertain.

Step 3

Inspect the drum and load loosely

Remove foreign objects, distribute clothes evenly and never pack or exceed the capacity in this model’s manual.

Step 4

Measure detergent as instructed

Use only detergent suitable for the machine and garments. Measure by the product label and place it in the location specified by the washer manual; do not double the dose or mix products.

Step 5

Choose settings from labels and manual

Select the cycle, temperature and spin using garment labels and the washer manual. Never assume another brand’s or a previous load’s setting applies.

Step 6

Close the door and start

Make sure the door or lid is fully closed and no fabric is trapped before starting. Do not leave home while it runs and keep children away.

Step 7

Watch for abnormal operation

For unusual vibration, noise, smell, smoke or leaking, stop safely and switch off as the manual directs. Do not dismantle it; tell the employer to arrange a qualified technician.

Step 8

Unload and finish safely

Open only after the cycle has fully stopped and unlocked. Remove laundry for drying. Follow the manual for door ventilation, dispenser and filter care, and wipe floor splashes dry.

Common mistakes

Packing the drum completely full. — Stay within the model manual’s capacity and leave room for movement.
✕ Avoid

Packing the drum completely full.

✓ Correct action

Stay within the model manual’s capacity and leave room for movement.

Pouring a large detergent dose by guesswork. — Measure by the detergent label and washer manual and use the specified compartment.
✕ Avoid

Pouring a large detergent dose by guesswork.

✓ Correct action

Measure by the detergent label and washer manual and use the specified compartment.

Leaving home while the washer runs. — Remain at home so abnormal operation can be stopped promptly.
✕ Avoid

Leaving home while the washer runs.

✓ Correct action

Remain at home so abnormal operation can be stopped promptly.

Continuing despite abnormal noise or leaking. — Stop safely, switch off and tell the employer to arrange inspection.
✕ Avoid

Continuing despite abnormal noise or leaking.

✓ Correct action

Stop safely, switch off and tell the employer to arrange inspection.

Practical tips

Tips for helpers

  • Use the same pre-start check: laundry, detergent, door and cycle.
  • Keep the manual near the washer in a dry place.

Tips for employers

  • Identify the household detergent and any special garment cycles.
  • Record child lock, special compartment or care instructions in the Custom Note and provide the manual.

Completion checklist

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How to Use a Washing Machine Safely

Before you begin: safety guidance

  • Follow the exact model manual; door, dispenser, cycle and capacity differ.
  • Do not overload or leave home while it operates; keep children away from moving parts.
  • Never touch the plug or controls with wet hands, pull the cord to unplug, or share the washer’s fixed socket with another high-power appliance.
  • For abnormal vibration, noise, smell, smoke or leaking, stop safely and do not dismantle; use a qualified technician.

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